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Tech support - Mark's Journal
mhaithaca
mhaithaca
Tech support
E-mail from my mother: Have you noticed that Camino no longer has a place at the top of the page to enter a URL? I just downloaded the new version thinking that would correct it, but it didn't. Should I just use Safari now?

Reply from me: Go to the View menu. Choose "Show Toolbar."

Reply from my mother: Ah so; thanks! :-)
6 comments or Leave a comment
Comments
queenmabwords From: queenmabwords Date: December 11th, 2009 08:25 pm (UTC) (Link)
You are good to your Mom.
mynameissnuffy From: mynameissnuffy Date: December 11th, 2009 08:54 pm (UTC) (Link)
GAWD Frank tried to help his mother buy flight tix over the phone.

(Both parties are Mac users)

Frank: "OK, go Back."
Mom: "There's no Back button."
Frank: "OK...then type this into the URL window-"
Mom: "I don't have one of those!!!!"
Frank: "Alright Mom, let's be on iChat together and I'll send you stuff."
Mom: "Frank, I already have Firefox open."
Frank: "Mom you can have more than one thing open at the same time."
Mom: "Bud I really don't think so."
Frank: "...OK. Know what? You email me all the info and I'll do this for you."
corkdorkdan From: corkdorkdan Date: December 11th, 2009 08:59 pm (UTC) (Link)
Recently my Dad got a new account with Bank of America. Hand to God, it took 45 minutes for him to log on, choose a username/password, and setup a single automatic transfer. And that was with me sitting right next to him saying "click next... type these numbers... now hit okay."

I once helped him setup an AIM account over the phone too. *shudder*
sskipstress From: sskipstress Date: December 11th, 2009 09:05 pm (UTC) (Link)
Sounds like in this case your mom was pretty easy to support. I bet she unwittingly typed some key combination that hid her toolbar.
(Deleted comment)
perisoft From: perisoft Date: December 15th, 2009 02:54 pm (UTC) (Link)
Meanwhile, my mom keeps harassing me to get with the program and set up Skype and join facebook. I think I might prefer your situation. :)
6 comments or Leave a comment