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Nice surprise... - Mark's Journal
mhaithaca
mhaithaca
Nice surprise...
After Alan's encouragement the other day, I did e-mail Cornell Dining after all, to tell them it was frustrating to get to Mattin's 20 minutes before the published closing time and find the deli closed, and to ask that they consider keeping it open until 2 (which I considered unlikely) or at least correct the published info on the web and on the signs to show that they're really only open until 1:30... with limited supplies of prepared food also available until 2.

I figured I'd get a response, and their de rigeur offer of free food to apologize for my inconvenience, and in fact that arrived this morning. The pleasant surprise was that they've reviewed my feedback and that operation and have decided to keep the deli open until 2. I sent a thank-you note telling them I hope it proves to be worthwhile for them to be open for that half hour. If it turns out not to be, I can certainly live with them killing it -- if they are honest about the posted hours.
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Comments
queenmabwords From: queenmabwords Date: June 4th, 2010 10:32 pm (UTC) (Link)

Yay!

I like a happy ending!
nighthellcat From: nighthellcat Date: June 5th, 2010 07:25 am (UTC) (Link)
I've been away from LJ, so I might've missed vital information in a previous post or comment, so excuse me if I'm wrong. I wonder if the closing early wasn't an official policy, but a shift-manager decision that he/she shouldn't have made.
mhaithaca From: mhaithaca Date: June 5th, 2010 01:59 pm (UTC) (Link)

It's certainly possible it was decided locally, but if so, I'd bet it was based on pressure not to pay people to be there after 2pm for cleaning up. I'd hope this decision means Dining has said "Serve until 2, and we'll pay you to clean up after close."
helianthas From: helianthas Date: June 5th, 2010 05:40 pm (UTC) (Link)
Yay! Go you!
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