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Ups and downs for Time Warner Cable... - Mark's Journal
mhaithaca
mhaithaca
Ups and downs for Time Warner Cable...
In my head, cable TV and Internet together still costs about $100 a month, but in reality, the full price for the triple bill of TV, Internet, and digital phone, including some premium channels, is more than twice that. If you don't call every year and ask for a special bundle offer, your account reverts to full price.

I guess TWC has been cutting call-center staff, since I had to wait on a long queue -- three times -- during my call yesterday. Their system is also broken, since it makes me confirm the number I'm calling from is on the account I'm calling about, and makes me prove I'm me, then fails to hand any of this over to the reps.

But the second person I spoke to was able to give me a bundle deal for all three services. It's not as low as the $89.99/month offer that's on their web site now, but that's just for new customers. I should probably call again to ask for a retention specialist and see if I can convince them, but for now, the $125ish/month will do. I don't really use the digital phone for much, but ditching it wouldn't save me much, since they currently have a bundle for all three, but none for just TV and Internet. Meantime, I ditched all of the premium channels besides HBO and Showtime. Can't do without those.

Disappointed as I am that I can't have $89.99/month, I'm pleasantly surprised that the rep not only pro-rated the current billing month to the lower cost, but even seems to have adjusted my unpaid balance as if I'd had the new rate all along! Nice touch.
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Comments
kitchenqueen From: kitchenqueen Date: December 5th, 2011 04:28 am (UTC) (Link)
This is partially the reason why we have bare-bones cable service. We don't watch enough of the extended cable channels to justify the cost, plus we don't have a home phone. Even with a bundle, we'd be paying more than we pay now for services that we don't use. Cable/internet for us is about $60/month.
jccohen From: jccohen Date: December 5th, 2011 06:03 am (UTC) (Link)
To be honest, I missed TV far less than I thought I would, and especially with the networks again, I find that free online, hulu, and netflix get me pretty much everything I need at a fraction of the cost. For the occasional thing it doesn't cover, I can rent or buy the DVD or just live without.

You should ask why Ithaca doesn't have the same deal as Rochester - 10 bucks a month for just the networks and PBS.
sskipstress From: sskipstress Date: December 5th, 2011 03:40 pm (UTC) (Link)
Can you tune in the networks and PBS in Rochester? I remember not being able to tune in anything in Ithaca, but in DC, the broadcast signals are strong enough to watch if you don't live near high-tension power lines or in a huge concrete monolith.
jccohen From: jccohen Date: December 5th, 2011 03:41 pm (UTC) (Link)
I think you can, but everyone I know around here has cable for some reason, so I don't think it comes in that well. But I'd need to experiment.
sskipstress From: sskipstress Date: December 5th, 2011 05:21 pm (UTC) (Link)
Most everybody here has cable, too, but the very, very basic cable is pretty cheap here because there is a reasonable alternative (buy an antenna)
psyllisa From: psyllisa Date: December 5th, 2011 06:33 pm (UTC) (Link)
We get pretty decent reception off the air from an antenna at our place. We only got TWC to the house because we needed Internet.
mhaithaca From: mhaithaca Date: December 5th, 2011 08:40 pm (UTC) (Link)

I think you can get quite a bit in Rochester, but J.C. is pretty far away from Rochester. He's probably too far from both Rochester and Buffalo to pick up anything but the very strongest network affiliate signals without a pretty serious rooftop antenna.
sskipstress From: sskipstress Date: December 5th, 2011 09:16 pm (UTC) (Link)
But if Rochester proper has decent broadcast reception and he's in the Rochester market, that would help to explain a reasonably-priced cable package for those stations. I don't really have good reception where I live (that aforementioned concrete monolith problem) but in my market, broadcast reception is a viable alternative that affects cable prices.
psyllisa From: psyllisa Date: December 5th, 2011 11:52 am (UTC) (Link)
Ditto on the not missing it part. There's more to watch online than I have time for. If you ask, there's an imadvertised "lifeline". Level of basic that's lower even than basic, around $12/month, but they'll only admit that it exists if you ask. And yes, the CRM there is just stinky!
jccohen From: jccohen Date: December 5th, 2011 03:42 pm (UTC) (Link)
Huh, sounds like that lifeline is the same thing as the deal in Rochester...
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