Mark (mhaithaca) wrote,

Always love welcoming the next generation! (213.8)

Sure, it makes for an exhausting week, but after spending the last few days training the current crop of HelpDesk student staff, I volunteered to help today welcoming freshmen and their parents, and answering their IT questions. Most of them we've heard a thousand times, but every once in a while we get new questions, or new issues.

Today a freshman was certain there was something wrong with our system, because he'd tried to connect to our wireless network with Linux on his dual-boot laptop and had trouble, then rebooted in Windows and connected successfully. What's wrong with that diagnostic approach? :-) I told him maybe now that he'd gotten registered on the wireless network successfully in Windows, the connection would work in Linux, but if not, I told him where to bring his laptop for more help. His father mostly just shook his head and said "I told you Linux would be a pain in the ass."

It's really fun seeing the befuddled parents wandering around campus. The freshmen, with few exceptions, are all focused and with-it and ready to be here. That's a good sign for the future!

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