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I don't think it's just me... - Mark's Journal
I don't think it's just me...
I realize my current state of employment (or lack thereof) is going to affect my level of patience, as well as my worldview in general, but that can't be the only reason I find myself running low on tolerance when it comes to dealing with those around me.

Two local healthcare businesses, in particular, Bartholomew Family Chiropractic, and Guthrie Medical, are failing to return calls. I'm trying to get copies of old X-rays, and get new X-rays taken, for a follow-up visit to Sea Change Chiropractic (which has been nothing but a delight to deal with), and I really am not feeling well responded-to by Guthrie and Bartholomew.

Guthrie didn't return my calls at first, and when I called again the next day and told the person who (eventually) answered that I hadn't gotten a call back, she tried to get someone at radiology for me. But, they were at lunch, so she was going back and forth talking to them and me, rather than them simply picking up the phone. I eventually got to someone, who was going to put digital copies of my previous X-rays on a disc for me to pick up. She called back just as I was heading out to pick it up, to say they couldn't find the images or the original films -- either in Ithaca or in Sayre, where they eventually send film for storage! They have nothing they can give me. I called again, after realizing I should just ask if they could do new X-rays. She said they couldn't without my doctor's order; a chiropractor's request wasn't enough. I asked, "Even to replace the ones you lost?" She decided she could ask George (my GP) to co-sign it, and was going to call me right back. That was yesterday afternoon. She hasn't called again.

And, Bartholomew Family Chiropractic is another local chiropractor that happens to have its own X-ray facilities, and has an arrangement with Sea Change to do imaging for them. But, they're not answering their phone during their stated office hours, and they're not returning messages I've left.

I would say "Screw it," and give up on the idea, but I don't want to give up on Sea Change -- especially since I've already paid them for my initial two visits, which go together.

Current Music: "I've Got You Babe"

2 comments or Leave a comment
acappellasinger From: acappellasinger Date: February 3rd, 2012 09:54 am (UTC) (Link)
For some reason, there are some medical practitioners around here who feel that the common standards of customer service and basic respect don't apply to them. I've had the same frustrations with contractors a couple of different times. Of the half dozen or so contractors with whom I left messages when looking for an estimate on my deck, only one bothered to call back. Same thing happened when I was looking for a plumber. Good customer service is simple - "I'm sorry, we can't find your X-rays. Can we set up an appointment to take them again? I'll check with our business manager to see how much of the cost we can waive." The art of the return phone call is almost completely lost, to the point that I seldom bother to leave a message on certain business' answering services. Sounds to me like you're right to be annoyed by what you're experiencing.
queenmabwords From: queenmabwords Date: February 3rd, 2012 05:22 pm (UTC) (Link)
I know this isn't covered by insurance, and I'm not sure if it's the best thing for your situation, but I _do_ wish you would try to go to at least one 'gentle' class and see if it does you any good.

It did help me but I fully realize it may not be the best thing for you.

Good luck!

"Classes begin this week at Fingerlakes Fitness Center in Center Ithaca on The Commons
The first class is on Tuesday, January 17 @ 6PM. I look forward to seeing you after a refreshing break.

Namaste, Ann

6:00-7:30pm Continuing

3:30-5:00pm Gentle

9:30-11:00am Mixed Level"

2 comments or Leave a comment