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Very disappointed in poor service from Maguire Cars and Audi Ithaca - Mark's Journal
Very disappointed in poor service from Maguire Cars and Audi Ithaca
[An e-mail to my service rep.]

Zach, I haven't gotten a response to the voicemail I left you on my way to work this morning, so I'm following up with this e-mail. I haven't gotten ANY responses from you since May 28th, when I thought you were trying to reschedule my Audi service appointment when the loaner car you had lined up for me turned out to not be available.

I understand, sometimes things don't go exactly as planned, and a loaner you think will be available doesn't come back when you expect it to. That's fine, sometimes you have to reschedule. I can be flexible because I understand that, and I offered a couple of alternate dates back in late May.

But it's been FIVE WEEKS. You've ignored my attempts to get in touch with you since then. This is not how I expect to be treated as an Audi owner, or as the owner of FOUR Audis in a row from Maguire and Bill Cooke before it. It's not how ANYONE should expect to be treated as a Maguire customer.

Please find a loaner. Please come get my car so it can be properly serviced. Or please come get it and let me out of my lease, because you're refusing to take care of the vehicles you sell and the customers you sell them to.
2 comments or Leave a comment
acappellasinger From: acappellasinger Date: July 3rd, 2014 10:55 pm (UTC) (Link)
Nice to see that they're carrying on their fine tradition of unresponsive "customer service." Lack of return calls over the course of a month when I was trying to buy a car from them was what led me to stop going to Maguire the first time. That car ended up coming from Royal, who were quick and responsive but too far away for routine servicing. I sent Bill Maguire (think that's the right name) a letter afterward and never heard back from him. My next car came from Bill Cooke, who were basically fine, and local. Then they sold to Maguire and it took less than 6 months (two servicings) for them to do something that sent me packing. I'll go to NJ for service before I'll visit them again. I'd rather have the inconvenience of a 5 hour car ride in both directions than step foot on any of their lots. It's unfortunate that they own practically all the new car franchises in town. Means that no matter where I might be living when my current car dies, chances are I won't be buying a new car in Ithaca.
mhaithaca From: mhaithaca Date: July 4th, 2014 12:47 am (UTC) (Link)

It's one of the biggest factors pushing me toward a CR-V. I'm pretty sure it's not perfect for me, but it may be the only newAWD car I can get in Ithaca from a dealer that isn't Maguire.
2 comments or Leave a comment