I've accomplished a minor victory in the battle with one of the major idiocies we've been facing at work. Symantec's site-licensed Norton AntiVirus software for Macintosh doesn't properly recognize that it's site-licensed, and whines at users that their virus definition update subscriptions are about to expire, or have expired.
We've got a short-term solution, via a file that must be installed on the user's system; I just created a pair of installers to accomplish this on both Mac OS 9 and Mac OS X systems. After testing, we'll be ready to distribute these.
However, we'll still need a real solution, because this will only help the people who a) understand the problem, b) care enough to call for help, and c) are willing to be helped. This is a much smaller segment of the population than has NAV installed, which is of course a still-smaller segment of the population than ought to.